REVICE FAQ
ORDERS & SHIPPING
When will my order ship?
If your item is in stock, please allow about 3-5 business days (Monday-Friday) for us to process and ship your order.
During launches, promotions, or other especially busy periods, processing may take longer.
As soon as your order leaves us, we'll send you a shipping confirmation email with tracking. Keep in mind that processing time is the time it takes us to prepare your order - carrier delivery time begins after your package ships.
How do I track my order?
As soon as your order ships, we'll email you a tracking link.
Tracking can take 24-48 hours to begin updating after you receive your shipping confirmation, so don't panic if you don't see movement right away.
My order hasn't shipped yet. Should I contact you?
If you ordered an in-stock item and it's still within our 3-5 business-day processing window, you don't need to contact us yet - we're working on it. During especially busy periods, processing may take longer.
Why is my order taking longer than expected?
Sometimes launches, promotions, and higher-than-usual order volume can slow things down. We know waiting for an order is frustrating, so when we're experiencing broader delays, we'll do our best to keep the website updated.
You don't need to request tracking separately - we'll email it automatically as soon as your order ships.
PREORDERS
What is a preorder?
A preorder lets you reserve an item or size before it's ready to ship. That means the item is still in production and will take longer than an in-stock item.
Preorders do not follow our normal 3-5 business-day processing timeframe. Preorders ship at the date specified on the product page. Please note that if you have an order that contains a preorder item and a non-preorder item, your full order will ship on the preorder date.
When will my preorder ship?
Your best estimate is the shipping window shown for the specific item and size you purchased.
Because preorder pieces are still in production, the shipping date is an estimate and can occasionally change. If there's a significant change to the expected timing, we'll do our best to keep you updated.
How do I know if an item is a preorder?
If an item or size is a preorder, we'll identify it on the product page and include the estimated shipping information.
Please check the product details before ordering so you know whether you're buying an in-stock item or a preorder.
What if my order has both in-stock and preorder items?
If you have an order that contains a preorder item and a non-preorder item, your full order will ship on the preorder date.
If you need an available item sooner, contact Customer Care and we'll let you know whether a split shipment is possible. We can't guarantee that every order can be split. (Domestic orders only)
RETURNS & EXCHANGES
How do returns and exchanges work?
Start your return or exchange through our online Return & Exchange Center. The system will show the options available for your order based on the item, purchase date, condition, discount used, and whether the item was marked Final Sale.
How long will my return take to process?
Once your tracking shows that your return was delivered to us, please allow about 7-10 business days for our Returns team to process it. (Returns processing may take longer during high volume periods)
We'll email you once your return is complete.
How long will it take to receive my exchange?
Once your return is processed, the timing for your exchange depends on whether the replacement item is currently in stock.
If your exchange item is in stock, please allow our normal 3-5 business-day processing window before it ships. During especially busy periods, processing may take up to 5-7 business days. (Exchange processing may take longer during high volume periods.)
If the item or size you selected for your exchange is out of stock or on preorder, your exchange will need to wait until that item becomes available. In that case, the estimated preorder or availability window for that specific product/size will apply.
We'll send you tracking as soon as your exchange ships. If you're unsure about the status of your exchange, Customer Care can take a look.
My return tracking says delivered. Why haven't I received my credit or exchange?
Delivered doesn't always mean processed just yet. Once the carrier drops your package off, our Returns team still needs to receive, inspect, and complete the return in our system.
Please give us 7-10 business days after delivery - or up to 14 business days during high-volume periods - before reaching out for an update.
Can I get a refund?
Revice does not issue refunds for eligible returns. Approved returns are issued as store credit, which can be used toward a future purchase.
To start a return and confirm whether your item is eligible, please visit our Return & Exchange Center.
What items are Final Sale?
Items marked Final Sale aren't eligible for our standard return or exchange options. Please check the product page and your order details before purchasing.
Can I return an online order at the Melrose store?
Purchases made online cannot be returned or exchanged at our Melrose or New York store. All online returns must be submitted through our online Return & Exchange Center and mailed back according to the return instructions provided.
REVICE Return & Exchange Policy
ORDER CHANGES & CANCELLATIONS
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible. We begin processing orders quickly, so cancellations aren't guaranteed.
Once your order has moved too far into fulfillment or has already shipped, we may not be able to cancel it.
Can I change my address, size, or item after I order?
Message us as soon as you notice the issue. We'll do our best to help, but changes aren't guaranteed once an order has entered fulfillment.
INTERNATIONAL ORDERS
Do you ship internationally?
Yes, we ship internationally to destinations where service is available.
International shipping times vary by destination, carrier, and customs processing.
International shipping information
How long will my international order take?
If your item is in stock, our normal processing timeframe applies before the package ships. Preorder items follow the estimated preorder timing shown for the item.
After shipment, international delivery time depends on the destination, carrier, and customs. Customs delays are outside our control, so we're unable to guarantee an exact delivery date.
International shipping information
Will I have to pay duties or taxes?
Your order may be subject to duties, taxes, or other fees charged by your destination country. These are separate from REVICE shipping charges and may be your responsibility.
International shipping information
Can I exchange an international order?
International orders are not eligible for exchanges. If your item is eligible for return, please follow the international return instructions outlined in our Return & Exchange Policy. Eligible returns are issued as store credit in accordance with our return policy.
REVICE Return & Exchange Policy
SIZING & FIT
How do I find my size?
Each product page now has a size chart specific to that style, so the best place to start is right on the product you're shopping. Fit can vary depending on the fabric, wash, rise, cut, and amount of stretch, so we recommend using the product-specific chart whenever one is available.
If a product-specific chart isn't available, we'll direct you to our general size chart instead.
If you're still unsure which size to choose, Customer Care can help with general fit questions.
Do all REVICE jeans fit the same?
Not always. Fabric, stretch, rise, and cut can all affect how a pair of jeans fits.
For the best fit, use the size chart shown on the specific product page you're shopping. If that style doesn't have its own chart, use our general size chart.
PRODUCTS & PRODUCTION
Are REVICE items made to order?
Some REVICE pieces may be preorder or production-based items, while others are already in stock and ready for normal fulfillment.
If an item or size has a longer production timeline, that information should be shown on the product page.
DAMAGED, WRONG OR MISSING ITEMS
My order arrived damaged or I received the wrong item. What should I do?
We're sorry - please send Customer Care your order number, the email used to place the order, a quick description of what happened, a clear photo when applicable, and a picture of the packing slip.
That information helps us review the issue without having to come back and ask you for the basics.
Something is missing from my order. What should I do?
Send us your order number and tell us which item is missing. Our Customer Care team will review the shipment and help with next steps.
CUSTOMER CARE
How long will it take Customer Care to respond?
We're currently responding within about 3-5 business days. (Response times can take longer during high volume periods.)
We know that's longer than anyone wants to wait, and we appreciate your patience while our team works through requests as quickly as possible.
One quick favor: if you've already messaged us about the same issue, please don't send another request. Duplicate messages can slow things down because they create additional conversations for our team to review.
What's the best way to contact Customer Care?
Use our Contact Us page or email support@revicedenim.com.
If you're contacting us about an order, please include:
- Your order number
- The email used to place the order
- A short description of what you need help with
Giving us that information upfront helps us get to the answer faster.
STILL NEED HELP?
We're here.
Before sending a message, take a quick look at your order confirmation, tracking, and the FAQs above - your answer may already be there.
If you still need us, send Customer Care one message with your order details.
xo,
REVICE